14.03.2017 - Little Things Make a Big Difference in the Man and Van World
"Just thought I'd send a quick note following the job which Kevin and Craig did tonight. Sometimes it's the little things that make the biggest difference, firstly Kevin made sure he introduced himself and Craig. Also as I was somewhat apologetic for the location of one pick up (difficult parking and a slope up to the house), I was cheerily informed that it was OK they would assess the situation when they arrived and work around it. I was kept in touch as to how things were going as they had to pick up one bed go to another address and swap beds and return to the first address. These days people are so quick to complain but rarely bother to go out of their way to compliment when things exceed their expectations. So, thank you for providing an excellent service!"